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Articles

403 Forbidden Error
Generally speaking, a 403 Forbidden error means that permission has been denied to a file/folder....
Views: 691

500 Internal Server Error
This error is often caused by one or more of the following issues:- Incorrect file permissions...
Views: 879

503 Service Unavailable or 508 Insufficient Resource
A 503 Service Unavailable or 508 Insufficient Resource error is caused when a website is being...
Views: 379

509 Bandwidth Limit Exceeded
If your website is showing error 509 - Bandwidth limit exceeded, this means your website has used...
Views: 329

Brute Force Warning / Cant Login
You may see a 'brute force' warning when trying to log in if you or some one else has attempted...
Views: 899

Cant access your website/email/ftp? Server Status page says everything is online?
It's likely that you've been blocked by our firewall. The server may appear as down because the...
Views: 1063

Common Paths - PHP, SendMail, Perl, ImageMagick, Python, Curl etc
Here are some commonly needed paths for scripts: PHP: /usr/bin/phpPHP CLI: /usr/bin/php-cli...
Views: 2505

Email Settings - Unable to send or receive emails
If you are having issues sending and/or receiving emails, we made some changes on the evening of...
Views: 397

Emails I'm sending are going to the recipients Junk/Spam Folder
The first port of call would be to implement an SPF record for your domain. An SPF record is a...
Views: 402

Force HTTPS / SSL connections on your website
If you're using software such as WordPress, then it's best to simply set the wordpress site url...
Views: 400

Hacked / Compromised / Defaced Website Help Guide
This article aims to outline how account compromises occur, the implications of being...
Views: 856

How to Customise Your PHP Settings - allow_url_fopen, register_globals etc
Warning: The current PHP settings should only be altered if specifically required by your...
Views: 2442

How to Restore your Account/Files/Databases
You can use JetBackup in cPanel to retrieve individual files, databases, emails, dns zones and...
Views: 768

How to fix: URL file-access is disabled in the server configuration
Are you seeing an error like this on your page?  URL file-access is disabled in the server...
Views: 667

How to fix: fsockopen() unable to connect (Connection timed out) errors
Are you seeing an error like this on your page?  PHP Warning: fsockopen() unable to connect to...
Views: 726

How to reset your cPanel (Resellers: cPanel/WHM) Password
Your password can be reset by logging into the client area and going to the "My Services" page....
Views: 1036

How to set up an Email Account or Email Forwarder
You will need to login to cPanel, once in cPanel, click on 'Email Accounts', you will then see a...
Views: 438

How to test a new website on our server without changing DNS/name servers
If your website is currently hosted elsewhere and you want to build a new website on our server...
Views: 223

Importing MySQL into cPanel (& Common Mistakes)
To import a database into cPanel the database needs to exist.If it doesn't cPanel may give an...
Views: 683

IonCube / Zend / PDO / SQLite Errors (when using custom php.ini)
Ioncube error - Site error: the file /home/user/public_html/file.php requires the ionCube PHP...
Views: 748

No web stats showing
Web stats processing is disabled by default so to conserve CPU resources.If you'd like to enable...
Views: 714

Official WHM Manual
Click here to view the Offiicial WHM Manual, every question you have related to WHM should be...
Views: 2248

Official cPanel Manual
Click here to view the Offiicial cPanel Manual, every question you have related to cPanel should...
Views: 2475

PHP Time Zone Errors
If you are seeing time or time zone error messages on your website, this can be solved by using a...
Views: 666

PHP Upgrade from 5.6 to 7.2
We will only be changing PHP versions for users currently on: 5.6 native, 7.0 and 7.1 - if you...
Views: 380

Resellers: Client can't access their website? Server Status page says everything is online?
It's likely that your client by has been blocked by our firewall. The server may appear as down...
Views: 779

SSH Access
We are occasionally asked whether SSH access is permitted on our servers. In the interest of...
Views: 668

SSL / Lets Encrypt Certificates (AutoSSL)
All websites on our cPanel servers will be automatically provisioned with free Lets Encrypt...
Views: 351

Spam Filtering - General Overview and Troubleshooting
What you need to know about the spam filtering system: • Any email that scores highly enough...
Views: 243

View your site on our server before DNS has been changed (using local host file)
Modifying your 'hosts' file enables you to override the DNS for a domain, on that particular...
Views: 348

Which Name Servers / Name Server IPs do I use?
All of our web hosting customers should use our name servers as below:Name server 1:...
Views: 1204