The below figures below are calculated in real time from our support ticket system.
Average Support Ticket Response Time: 32 Minutes
Quickest Support Ticket Response Time: 2 Minutes
These figures are calculated from our first response to new tickets created in the last 7 days between our support hours of 8AM and 10PM.
Average Support Ticket rating: 9.8 out of 10
This figure shows the average rating from the last 10 support tickets that were rated by clients. 1 is worst, 10 is
best.
UK based staff
Providing efficient, helpful responses
By Ticket, Phone, IM & Live Chat
Between 8AM & 10PM GMT
& outside these times when possible
We go the extra mile, and beyond