The below figures below are calculated on the fly from our support ticket and live chat databases.
Average Support Ticket Response Time: 7 Minutes
Quickest Support Ticket Response Time: 3 Minutes
These figures are calculated from our first response to new tickets created in the last 7 days between our support hours of 8AM and 10PM.
Average Support Ticket rating: 4.9 out of 5
This figure shows the average rating from the last 50 support tickets that were rated by clients. 1 is worst, 5 is best.
Average Live Chat rating: 4.9 out of 5
This figure shows the average rating from the last 50 chat sessions that were rated by prospective and existing clients.
UK based staff
Providing efficient, helpful responses
By Ticket, Phone, IM & Live Chat
Between 8AM & 10PM GMT
& outside these times when possible
We go the extra mile, and beyond